Refund policy

We want you to be happy with your Holy Jigsaw puzzle. If you are not, you may return it within 30 days of the day you received it.

How to return an item
Email us at hello@holyjigsaw.com with your order number before sending anything back. We will reply with the return address and instructions. Items sent back without contacting us first may not be accepted.

To be eligible for a return, the puzzle must be in the condition you received it, with all pieces, the wooden box and the kickstand included.

Return shipping
The customer is responsible for the cost of return shipping. Original shipping charges are not refunded. We recommend a tracked service, as we cannot refund items that do not reach us.

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Damaged, defective or missing pieces
Please inspect your order when it arrives. If your puzzle arrives damaged or defective, or a piece is missing, email hello@holyjigsaw.com within 30 days of delivery with your order number and a photo, and we will send a replacement or issue a refund at no cost to you.

Exchanges
To exchange a puzzle for a different design, return the original item and place a new order.